Shipping policy

Shipping:

The country of delivery always has to match the country of purchase. When you visit tascon.com you will indicate the Country (region) and Language preferences, the delivery locations are related to the available provinces you have previously selected. If at any time you want to change Country (region), you can do it.

To avoid delivery incidents (wrong addresses, inability to find someone at home, etc.), it is essential to fill in the form correctly during the purchase process.

TASCÓN offers you several shipping methods that you can select during the purchase process, depending on the country of delivery, some will be available and others will not:

  • Store pickup: You can pick up your order at the associated stores that TASCÓN has enabled in Spain. Once the merchandise arrives at our store we will notify you by email to pick up your order. You have 15 calendar days from the date of receipt of the email to pick it up, after which time TASCÓN will send it back to the warehouse and the return will be processed automatically. It is necessary to present the order number and the identification of the person who is going to pick it up (ID card, NIE, etc.).
  • Home delivery: Through an international courier company can be delivered to the home address that you indicate in the purchase process (home, work, etc.-never in post office box as it is necessary to authenticate the delivery).
  • Home delivery: Through an international courier company, your package can be delivered to the home address you provide during the purchase process (home, work, etc.-never to a post office box as delivery needs to be authenticated).
  • Convenience Point Delivery: it is also possible to receive your package at a convenience point in our network. You will be able to check your nearest point of convenience directly by selecting the shipping method when placing your order.

Both the shipping cost and delivery times depend on the selected shipping method and you will be able to know them before processing the payment:

Countries Service Type Delivery Time Price
Spain Standard Shipping 2-4 business days Free
Express Shipping 24-48 hours €5.00
In-Store Pickup 1-2 business days Free
European Union Standard Shipping 4-7 business days €10.00
Express Shipping 48-72 hours €15.00
International Standard Shipping 7-15 business days €20.00
Express Shipping 4-7 business days €30.00
  • The shipping cost may be increased if the volume of the order is high or the packaging is special.
  • Delivery times may be longer during sales and promotions.

 You will receive an email with a code with which you can track the different states of your order, also every time your order changes status you will be notified via email.

Shipping costs may be changed at any time without prior notice. Such change will be applicable from the moment the modification is included in the contract published on this website, not affecting orders placed previously.

International shipping and customs: Please note that when ordering from outside the European Union (EU), your package may be subject to inspections and customs fees, depending on your country's regulations. We would like to remind our valued international customers that the length of time a package may be held at customs is beyond our control. Therefore, we are not responsible for delays resulting from customs hold. We appreciate your understanding and patience as we work to ensure that your order is delivered as soon as possible, in compliance with all legal and regulatory requirements.

Address Accuracy: For timely and successful delivery of your order, it is imperative that you provide a complete and accurate shipping address during checkout. This includes your house number, floor and door number, if applicable. Incomplete or incorrect addresses may result in delivery delays or unfortunate package returns. Please double check your address details to ensure they are complete and accurate. We cannot be held responsible for delays or problems resulting from an incomplete address provided by the customer. Your attention to these details is crucial to help us deliver your order smoothly and without unnecessary delays.